© 2019 by Coastline Fire Protection Ltd

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Privacy Notice

This Privacy Notice explains how Coastline Fire Protection Ltd uses the personal information collected from you. It also describes how long that information is kept for and the limited circumstances in which we might disclose it to third parties.

Coastline Fire Protection Ltd may update this Privacy Notice from time to time by amending this page. You should check this page from time to time to ensure that you are happy with any updates and amendments.

Who We Are

Coastline Fire Protection Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Coastline Fire Protection Ltd’s registered office is at 69a St Andrews Road, Portslade, East Sussex, BN41 1DD and we are a company registered in England and Wales under company number 06685033. We are registered on the Information Commissioner’s Office Register; registration number ZA355246, and act as the data controller when processing your data.

Information That We Collect

Coastline Fire Protection Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you is: –

  • First & Last Name

  • Business Address

  • Home Address

  • Business Email

  • Personal Email

  • Mobile Telephone Number

  • Business Landline Number

  • Home Landline Number

We collect information in the below ways: –

  • Over the phone if you enquire and/or request a quotation and/or schedule the use of our services

  • Via email if you enquire and/or request a quotation and/or schedule the use of our services

  • If you write to us to enquire and/or request a quotation and/or schedule the use of our services

  • If you visit our office or approach an engineer while on site to enquire and/or request a quotation and/or schedule the use of our services

  • Via our engineers upon completion of a service or delivery of goods

  • Via our website ‘Contact Us’ form to enquire and/or request a quotation and/or schedule the use of our services

How We Use Your Personal Data

Coastline Fire Protection Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: –

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders and services are completed and can be sent to/carried out to your preferred address

  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

Your Rights

You have the right to access any personal information that Coastline Fire Protection Ltd processes about you and to request information about: –

  • What personal data we hold about you

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has/will be disclosed

  • How long we intend to store your personal data for

  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

Note; we currently do not have any automated decision-making systems in use for any purpose. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Coastline Fire Protection Ltd engages certain trusted third parties to perform function and provide services to us, including without limitation, Fire Alarm Services, Fire Warden & Marshall Training, Bookkeeping and Accountancy services, ISO 9001;2015 Quality Management System audits, 3rd party accreditation memberships & schemes and associated audits (BAFE, Socotec – Certification International, FIA & Trading Standards Buy with Confidence) hosting and management services, customer relationship services, database storage and management services, fulfilling orders, sending emails, processing debit/credit card payments or other functions necessary to our business.

All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this Privacy Notice, the data protection laws and any other appropriate confidentiality and security measures.

In the event of a merger, consolidation or reorganisation involving Coastline Fire Protection Ltd, acquisition of Coastline Fire Protection Ltd by another company, or other similar transaction, your personal information will, in most instances, be transferred to the control of the third party that is part of that transaction.

Safeguarding Measures

Coastline Fire Protection Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

SSL Certificates, encryptions, restricted & password exclusive access, IT authentication, Norton Firewalls, Norton Anti-Virus & Norton malware removal, PCI DSS Compliance.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

 

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Transfers Outside the EU

Coastline Fire Protection Ltd utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes: –

Website hosting, email hosting, account software & online bookkeeping servers

Therefore, when you use our website, send us an email or set up an account for our services or supply of goods the personal information you submit may be stored on servers which are hosted in non-EU countries.  Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Coastline Fire Protection Ltd to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Coastline Fire Protection Ltd, however, as this information is required for us to provide you with our services & deliver your products, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing so we are able to provide a service and/or goods to you and have identified that our interests are;

Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

How Long We Keep Your Data

Coastline Fire Protection Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Lodging A Complaint

Coastline Fire Protection Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Coastline Fire Protection Ltd
69a St Andrews Road, Portslade, East Sussex BN41 1DD
01273 413260 / info@coastlinefireprotection.co.uk